I read a report that 34% of false alarms in monitored systems are from user error, not equipment failure.

That stat came from a security industry white paper I found online, which makes me wonder if we should push for more client training over just selling fancier gear, what's your take on reducing those calls?

3 comments

3 Comments

skylerrobinson16d ago

Okay but is that even a high number? Feels like a third of alarms being user error is just the cost of doing business. People hit panic buttons by accident, they forget codes, it happens. More training sounds good on paper but clients already don't read the manuals we give them. Maybe the goal should just be making the system harder to mess up in the first place.

joelt7016d ago

My buddy's client kept setting off their alarm by accident, @skylerrobinson.

the_terry16d ago

Wait a third of the alarms are false? That's wild. @skylerrobinson has a point about training but that's a crazy high fail rate. Sounds like the system itself needs a serious fix, not just the people using it.