We started adding a $50 'rush fee' for same-day dock appointments after a client's urgent request

Some dispatchers think it just annoys customers, but it cut our last-minute scheduling chaos by like 40% in Q1. Anyone else try a small fee to manage dock time, or does it just burn bridges?

3 comments

3 Comments

norab2119h ago

Figure out if the customers who pay the rush fee are the same ones who used to cause the chaos. We charge a bit more for after-hours dock slots and found it mostly stops the regular problem clients from asking.

joel_butler17h ago

Yeah, @norab21, that's basically surge pricing for bad behavior lol

jesse_williams6214h ago

My buddy's shop added a 50% weekend fee and their worst client, Mark, suddenly started planning his deliveries on Tuesdays.