Watching a chain spa push 15 minute back-to-backs changed how I schedule facials

I worked a weekend shift at Hand & Stone last fall and saw them pack in clients every 15 minutes with no break. My regular facials take at least 45 minutes plus setup time, so I got real pushback when I said no to that schedule. Has anyone else had to defend your timing against a corporate template?

3 comments

3 Comments

rubys801mo ago

My friend Jenny tried that 15 minute thing at a franchise place last year and she said by the third client her hands were shaking from rushing. She ended up putting a client's face mask on way too thick and had to start over from scratch.

elliotm701mo ago

That 15 minute model is just asking for burnout and bad results.

norab211mo ago

Nah, @elliotm70 is spot on about this. Tried a 15 minute fix once back when I was learning the trade, ended up having to redo the whole thing the next day. That quick model sounds good on paper but it never accounts for the stuff that actually goes wrong. Real work takes the time it takes, rushing just makes more work later. Sometimes you gotta let the process breathe or you end up with a mess.