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Heard a building manager complain about elevator wait times last week
I was swapping out a door operator on the third floor and overheard the building manager telling a tenant that people hate waiting longer than 40 seconds for an elevator. He said they lose renters if the cars take too long. Do you guys ever factor in wait time when you're setting up the dispatch programming or is that more of a building owner worry?
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ivan_mason4mo ago
Ha! 40 seconds? That's funny. Must be nice to have that as your biggest problem. Try explaining to a tenant why they're waiting 3 minutes because the idiot who programmed the system put all the cars on the same floor during lunch rush. You can set up the dispatch so it's efficient but if the building owner won't spend money on a modern controller you're just polishing a turd.
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terryk104mo ago
Gotta push back on that a bit. Three minute waits aren't always the programmer's fault. Sometimes it's the building itself. Old brake systems, worn out door sensors, slow safety checks. You can have perfect dispatch logic but if the hardware is dragging its feet you'll never hit those fast times. Owners don't want to hear that though. They blame the software first. Always.
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nora_walker574mo ago
The real kicker is nobody ever thinks about how the fire alarm panel ties into this mess either (especially in older buildings). If that thing goes off during peak hours, it overrides everything and drops all cars to the lobby or ground floor regardless of what you've programmed, so you're basically starting from scratch.
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