Gave a pushy customer exactly what they wanted, got blamed anyway

Last Tuesday at the coffee shop a guy kept interrupting me every time I tried to explain the difference between our house blend and pour-over, so I finally just handed him the carafe and said "here, you pick." He filled a cup straight from the carafe, complained it was too weak, then told my manager I didn't know how to brew. Has anyone else found that letting a know-it-all customer win just makes them angrier?

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1 Comment

lucasw824d ago

Managers always side with the loudest complainer, so you might as well have just brewed it right the first time, right?