Update: The week I had to fix the same server three times for the same client

Last week was one of those times that makes you question the whole job. A client in our office building had a server that kept shutting down. I replaced the power supply on Monday, thinking that was it. On Wednesday, it was the main fan. By Friday, I found out their office manager was plugging a space heater into the same wall outlet, tripping the circuit. Each visit was a separate billable call, but I felt like a fool for not asking about the environment on day one. The client was annoyed at the repeat issues, and I spent more time apologizing than fixing. It was a clear lesson in asking the stupid questions first, even if you think you know the answer. Has anyone else had a simple, non-tech issue cause a major headache like this?

3 comments

3 Comments

the_jordan10d ago

Classic case of solving the symptom, not the problem.

gavin6929d ago

Well, at least they're consistent with their band-aid solutions.

the_eric1d ago

Read an article once that called this the "five whys" method, where you just keep asking why something failed until you hit the real root cause. Sounds like your first "why" would have led you right to that overloaded outlet.