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PSA: A client in Tacoma made me rewire their entire office because they didn't like the color of the ethernet cables.
Last week I finished a clean install at a small law firm, everything tested perfect. The owner walks in, points at the blue Cat6 runs along the wall, and says 'I wanted gray to match the trim.' I had to pull and replace over 300 feet of cable, which took a full day. Has anyone else had a job completely derailed by an aesthetic choice after the tech work was done?
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nora_walker576mo ago
Oh man, that's brutal. Did they at least agree to pay for the extra day of labor and all the new cable? (I mean, I hope you charged them a ton for that change order.) It's wild how some clients don't mention the one thing they actually care about until after you're done.
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alice_singh666mo ago
Wait, they made you rewire the whole office just for the cable color? That's insane. I'm with nora_walker57, you better have charged them a huge change fee for that full day of extra work. In my experience, clients who care that much about looks usually say something before you start pulling cable.
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lunar216mo ago
Honestly, I used to think change fees were just a cash grab. But after a client made us swap out 500 feet of gray cable for white, I get it now. That kind of rework eats up a whole crew's day for free if you don't charge.
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