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Paperwork for warranty jobs is eating into my repair time
Had a customer with a bad drive covered by warranty. The manufacturer's website would not upload my repair photos for the claim. Now I am on hold with their support line, wasting my morning. This keeps happening, what is your trick to get past this?
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sean_cooper6mo ago
Oh the classic warranty website black hole... my trick is mostly just accepting that I'll lose a full day whenever one comes in. Honestly at this point I think my own bad luck is what breaks their uploader half the time. I've started taking the photos, then just staring at the screen for a minute waiting for it to fail. Save everything locally like Caleb said, then you can at least angrily attach them to an email while you're on eternal hold.
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caleb_price6mo ago
Ugh, been there. I always save everything to a folder first, then send it to them in an email when their site dies. Their system is garbage but a paper trail saves your skin.
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