A customer's old photo made my week

Last Thursday, a guy brought in his '89 Ford pickup for a timing belt. While I was working, he showed me a faded picture from his glove box of the truck the day he bought it, brand new. He pointed at the engine bay and said, 'You know, you're the third person to ever work on this motor.' It was just me, the original dealer tech, and some guy in '98. Happened right there in my bay in Tacoma. That simple comment, about keeping something running for 35 years, really stuck with me. It's not about the big jobs, sometimes. Ever have a small moment with a customer that just hit right?

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3 Comments

river3205mo ago

Oh man, that's the good stuff right there. It's a real connection, you know? That guy trusted you with a piece of his history. It shows you're doing more than just turning wrenches, you're keeping a story alive. Those quiet moments are what make the job worth it.

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mia_hart905mo ago

My buddy fixed a '72 Nova for a widow.

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karen_roberts45mo ago

Actually it was a widow who brought in the Nova, not a guy. But yeah, that trust is everything.

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