I gave up on the 'just ask anything' method for my business website and switched to a structured FAQ page.

For six months I let people submit any question on my contact form, but 80% were the same three things about pricing and scheduling. I built a clear FAQ page answering those and now I only get the actually complex stuff, saving me hours each week. Has anyone else found that too much openness just creates more work for you?

3 comments

3 Comments

grantp286d ago

Totally, I did the exact same thing last year. Letting people ask anything just meant I answered the same easy questions over and over. A good FAQ page acts like a filter, so only the real questions get to you. It's a simple change that saves so much time.

jenkins.reese6d ago

Remember when companies used to hide their support number like it was a state secret? I tried to fix my own router for three hours because the only contact was a broken email form. A clear FAQ would have saved me a whole afternoon of frustration. Now I just leave if I can't find basic answers fast. It feels like they don't actually want to help you. Making people hunt for simple info is a great way to lose customers before they even buy anything.

scott.jana1d ago

My old internet provider had their support number buried in the terms of service. I switched after that and told everyone I knew. Why make it a puzzle if you want to keep customers?