A client told me my project updates were 'too much, too often' and it stung

Nora Butler · 2026-04-15T15:45:10.196448+00:00

I was sending detailed emails every single day to a client in Austin, thinking I was being super thorough. After two weeks, she flat out said 'I trust you, but this is drowning my inbox. Send me a summary every Friday unless there's a fire.' I switched to a single weekly update with three bullet points and my approval rate for proposals went up. Has anyone else had to learn to scale BACK communication to keep a client happy?

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A client told me my project updates were 'too much, too often' and it stung | Freelance Survival - Chatter Central