Had a guy argue his oil change was free because he bought the car here 6 years ago

So this dude rolls in with a 2018 sedan, I pull the dipstick and it's basically sludge. I tell him $49.99 for the standard change. He goes, 'No, I bought this car from this dealership in 2019, so the oil changes should be free forever.' I tried explaining that's not how any shop works, but he pulled up some faded paper from his glovebox that had a 'lifetime oil changes' stamp from the previous owner's used car lot that went under in 2020. I ended up showing him the fine print on his old paperwork where it said 'valid only at original point of sale' and he still argued for 10 minutes. Told me I was just 'trying to squeeze money out of loyal customers' and peeled out. What's the wildest warranty claim someone has tried to pull on you guys?

3 comments

3 Comments

emmawood17d ago

Used to think people were reasonable about warranty stuff. Not anymore.

morgan89817d ago

Yeah @emmawood, I used to think it was all fine too... but people really push it now.

hayes.joel7d ago

Used to be in the "it's just a warranty, relax" camp myself. Figured people were making a big deal out of nothing. Then I watched my friend try to return a laptop keyboard that was missing keys after three months. The company hit him with that "normal wear and tear" excuse and a $75 restocking fee on top of it. Completely changed my view once I saw how companies game the system to avoid paying out. Now I get why people record everything and save every receipt and screenshot. It's not being dramatic, it's being smart when the whole game is rigged against you.