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That Tuesday where every client call started with sorry
Last month I had a day where three different clients called in before 10 AM, each one leading with 'sorry to bother you' about billing questions that were totally my fault. Turns out our invoice template had merged the wrong matter numbers after an update, so everyone saw someone else's charges on their statements. We fixed it in a day by switching to a manual review step before sending, but has anyone else had a system glitch that made you look sloppy to clients?
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sarah7745d ago
The merge glitch was the real culprit here, not your work. Clients saying sorry is just their polite way of starting a call, not proof you messed up. Fixing it in a day with a manual check shows you handle problems fast, which most people appreciate more than a perfect system.
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