Watching a client's skin react to a new serum at the Dallas trade show made me rethink my whole consultation script.

I saw her immediate redness and realized I'd been asking about allergies but not specifically about their current moisturizer's active ingredients, which were clearly clashing, so how do you guys structure your product compatibility checks now?

2 comments

2 Comments

laura_allen8d ago

Start by asking what they're already using, not just what they're allergic to.

morgan8988d ago

That exact thing happened to me last year with a vitamin C serum and a client using a salicylic acid wash. I don't just ask for product names anymore, I make them read me the full ingredient list off the bottle. The number of people who don't know their moisturizer has retinol is way too high. My new rule is if they can't tell me the actives, we do a patch test right then.