Vent: A client's reaction to a chemical peel went way wrong last Thursday

I did a standard 20% glycolic peel on a regular, and her skin looked fine when she left. The next morning, she sent me a photo of her face covered in angry red welts, saying it felt like a bad sunburn. I rushed her back in and found out she'd used a physical scrub that night, which I'd specifically told her not to do. It took a full week of calming treatments to get her skin back to normal. Has anyone else had a client ignore aftercare so completely?

3 comments

3 Comments

elliot_johnson3125d ago

People just don't read the manual anymore, it's a whole thing.

sanchez.pat25d ago

Totally see that everywhere now. Like nobody even tries to figure stuff out on their own first. It's all just quick questions and instant answers.

the_mary22d ago

Maybe it's not that deep, @sanchez.pat. Isn't asking for help just how people connect now?