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Panera charged me for a sandwich I never picked up, three days in a row
So I order ahead on the app every morning, same chicken sandwich, and I swing through the pickup shelf on my way to a job in Salem. Last Tuesday the bag isnt there, I ask the kid at the counter, he shrugs and says maybe it got grabbed by mistake. Fine, I reorder, pay again, get my food. Wednesday same thing, no bag, and I notice a charge for the sandwich I supposedly picked up. Thursday I finally check my bank app and see I got billed for all three orders plus the two reorders. I called the store manager and she said the system glitches when the order gets marked ready but nobody scans it out, so it auto-charges. She refunded me $31 but wouldnt comp the extra sandwich I paid for while hungry. Anyone else have this weird auto-charge thing happen at a chain, or is it just my luck with this location?
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jana_scott1mo ago
just my luck"? That's a known app glitch, not luck.
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