Loading…
27
Appreciation post: the homeowner in Tacoma who asked to watch me brush the flue, and what she said after
Six months ago I did a routine sweep on a 1920s craftsman out in Tacoma, and the homeowner, a retired schoolteacher named Doreen, asked if she could stand in the kitchen and watch me run the brush up the flue. Most folks just go in the other room or leave for coffee, so I said sure, and she stood there the whole 40 minutes asking quiet questions about why I use poly brushes on a stainless liner versus wire on clay tile. When I finished and showed her the pile of soot, she said something that stuck with me: 'You're the first one in 30 years who showed me what actually came out of my house.' Now here's the debate part. Half the guys I talk to say letting customers watch is a waste of time, slows the job down, and someone always stands too close to the ladder. The other half say it builds trust, gets you referrals, and cuts down on callbacks because they saw the work with their own eyes. I've been letting people watch since that day and I honestly can't tell if it's helped my bottom line or just made my jobs longer. Curious where everyone lands on this. Do you invite the homeowner to watch, or do you keep them out of the room?
0 comments
Log in to join the discussion
Log In0 Comments
No comments yet
Be the first to share your thoughts on this discussion.