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Winning the first client check-in of the day

Starting with approval instead of edits set a positive tone.
3 comments

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3 Comments
jamesm38
jamesm381mo agoProlific Poster
Wait, I actually go the other way. If I see a mat starting on a doodle's ear, I point it out FIRST thing. Gets it out in the open so we can make a plan. Starting with just the good stuff can make the tough talk later feel like a bait and switch.
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carr.elliot
Get how that works but starting negative feels scary to me.
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amyscott
amyscott1mo ago
Clear the air right away and nothing's hanging over you later.
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