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Walk-ins or appointments only, I picked one at my shop in Dayton and lost half my regulars
Back in 2019 I ran my chair on walk-ins only because that's how I learned it at Al's on 5th Street. When I opened my own spot I had to pick between keeping that chaos or going full appointment, so I went appointment and my Saturday crowd just stopped showing up. Two guys named Marcus and Ray who came every other Saturday for a decade never came back after I put a sign up. Any of you run a split, like appointments in the morning and walk-ins after 2, and does it actually work or is it the worst of both?
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umar591mo ago
Why does losing the walk in guys always hit harder than gaining the appointment ones? Same thing happened to me in Columbus when I switched to booked only. Had this old timer named Walt who came in every Friday at 3 on the dot for a buzz and a shave, never called ahead once in four years. Put up the appointment sign and he stood outside reading it for a minute, then just walked off and I never saw him again. Tried the split thing for a couple months, appointments till 2 then walk ins, and honestly it was a mess. The booked guys got mad when a walk in ran long and pushed everything back, and the walk in guys got mad that they had to wait anyway.
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