Had a client last week who made me rethink my whole approach to consultations

A woman in her 40s sat down in my chair and said "I don't want to look like everyone else on Instagram" and I laughed it off at first. But then she showed me three photos of cuts I suggested and said "these are all the same haircut with different filters" and she was totally right. How do you handle clients who want something unique but can't really describe what they want?

3 comments

3 Comments

morgan89819d ago

Call her out on it and ask if she wants to look like a Pinterest board from 2018 or a real human being. Seriously though I just hand them my phone and tell them to keep scrolling til something catches their eye even if they can't explain why. It usually works better than me trying to guess what's in their head.

mitchell.lee18d ago

Nah, I gotta push back on this. "Real human being" like Pinterest is some kind of crime? I've seen people use those boards to actually figure out what colors work together and what cuts flatter them. My wife spent a whole weekend on Pinterest before buying a $30 dress that still gets compliments years later. Handing someone your phone and saying "just scroll" basically tells them you don't care enough to learn their taste. It's lazy. You could spend five minutes asking if they like certain sleeves or a different neckline. That's not guessing, that's paying attention.

grantf7319d ago

Haha yeah the phone scroll is the way to go. My girlfriend and I have this same dance every time we go shopping and I've just learned to let her take the wheel because I always pick wrong anyway. The Pinterest comment is brutal but fair, sometimes you just gotta break the cycle of overthinking.