Hit 120 shutters repaired last month and something felt off

I hit 120 shutters repaired in a single month last month and at first I thought I was on fire. But then I noticed a pattern - I was rushing through the simple stuff like leaf shutter cleaning on old Rolleis and skipping my usual step of checking the tension with a gauge. Three of those cameras came back within a week with sticky blades acting up again. That never happened to me before when I was doing maybe 80 a month and taking my time. It made me realize I was trading quality for quantity without even noticing. Has anyone else seen a jump in return rate after pushing too many repairs out the door?

2 comments

2 Comments

jake_torres6813d ago

Your comment about "trading quality for quantity without even noticing it" really hit home for me. I've been there too, and it's a slippery feeling when you realize you're cutting corners just to hit a number. Those extra returns can really mess with your confidence and the trust your customers have in you.

david56213d agoMost Upvoted

Saw a post on LinkedIn the other day from a framing contractor who said he started tracking "rework hours" separately and it opened his eyes big time. He realized the money he thought he was saving by rushing was actually getting burned up in callbacks and patching things later. Once you start seeing that number climb, it really makes you slow down and think about what matters.