Switched from booking flights through Expedia to booking direct last year

I used to always use Expedia for everything, thought I was getting the best deals. Then my flight to Austin got canceled and they put me on hold for 3 hours while people who booked direct got rebooked in 10 minutes. Now I check Google Flights to compare prices but book straight with the airline, even if it costs $15-20 more. Has anyone else had a nightmare with third party sites when things go wrong?

2 comments

2 Comments

hollyl4512d ago

Wait, you actually paid MORE to book direct? $20 extra is wild, I would've been too cheap for that until something went wrong too. Guess peace of mind has a price tag though.

jenkins.reese11d ago

Used to be the same way, always went for the cheapest option... but after a mess with a third-party booking that took weeks to sort out, I'll pay that extra $20 every time now. Peace of mind is worth it.