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TIL a customer's simple question about his old Schwinn made me rethink my whole approach to tune-ups.
He asked, 'Can you just make it feel like it did when I was a kid?' and that hit different because I realized I'd been focusing on specs and torque wrenches instead of the actual riding experience.
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robertbrown1mo ago
Spot the feeling, not just the fix.
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morgan8981mo ago
But how do you actually do that in a real argument? Like when someone's mad, my first thought is to solve the problem, not ask about their feelings.
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rubys801mo ago
Look, sometimes feelings just get in the way. If your roommate is mad the sink is full of dishes, fixing the sink is what actually helps. Endless talks about "feeling disrespected" just leave you with a dirty kitchen. In a work crisis, stopping to ask how everyone feels about the server being down just wastes time. People want solutions, not therapy sessions, when there's a real problem to solve.
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