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The Webinar That Made Me Rethink Voice Assistants for Good
Back in 2019, I sat through a conference in Austin where some rep from a big tech firm showed off a voice assistant that could book a haircut and a dinner reservation in one sentence. I remember rolling my eyes, figuring it was all marketing fluff. Fast forward to last month, and I used a similar setup to handle three vendor calls while I was stuck in traffic on I-35. What got me wasn't the wow factor, it was how the tech quietly fixed my scheduling mess without me micromanaging every word. I still don't trust it with anything financial, but I've started letting it sort out non-urgent emails and meeting slots. Anyone else find themselves slowly caving to these tools after swearing them off for years? What was the thing that finally pushed you over?
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sanchez.pat10d ago
Built a whole workflow around this after my own slow cave-in. Started with just letting it draft replies to routine vendor emails, then I noticed it was catching scheduling conflicts I would have missed while driving or in meetings. Now it grabs the low-stakes stuff like confirming times and pushing non-urgent threads to the next day, which frees me up for the calls that actually need a human. The shift for me was realizing the tool is great at grunt work and terrible at judgment, so I just stopped asking it to do both.
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drew_bennett2410d ago
Doubt the grunt work stays grunt work once it gets good enough to guess right most of the time. Half those "low stakes" calls are where you actually learn the client is unhappy or the timeline is slipping, and you won't see any of that if the tool just quietly handles it. Feels less like a workflow and more like slowly handing over the wheel while telling yourself you're still driving.
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