Tracking your business contacts is an important part of knowing the production of each of your departments.  You should know how many calls are coming into your office and how many sales calls your sales team make each week.  With good customer relationship management systems, you can track just about anything going on in your office.  These systems can be put into place in a day, and the training on them doesn’t take long either.  In no time you can be running one of these systems to track all sorts of things for your company.  Further, you can print out reports of just about any aspect of customer relations you need to.