The car owner should not be embarrassed to ask questions or request more detailed information regarding automotive terms. There is truth in the adage that indicates, “there is no such thing as a stupid question.” While it is important to ask plenty of questions, it is equally important for a car owner to refrain from demanding an immediate diagnosis. It is best for the owner to leave a telephone number, at which he/she may be contacted, with the used auto body shop. The best idea is to request an update, cost estimate and approximate time of completion prior to the actual work beginning.